Privacy Policy
This policy explains what information Viali AI collects, how we use it, and the choices you have. It applies to viali.ai and the Viali platform.
Introduction
Viali AI, Inc. ("Viali", "we", "us") respects your privacy. This Privacy Policy describes how we collect, use, and share personal information when you visit our website or use our products and services.
Information we collect
We collect information you provide directly and information collected automatically:
- Account details such as name, work email, and company
- Billing information processed by our payment provider
- Brand, competitor, and query configurations you add
- Usage and device data, including IP address and analytics events
How we use information
We use personal information to provide and improve the service, process payments, communicate with you, ensure security, and comply with legal obligations. We do not sell your personal information.
Sharing and disclosure
We share information with service providers who process data on our behalf (such as hosting, analytics, and payments), and when required by law or to protect our rights. All providers are bound by confidentiality and data-protection terms.
Data retention
We retain personal information for as long as your account is active or as needed to provide the service, then delete or anonymize it unless a longer retention period is required by law.
Your rights
Depending on your location, you may have rights to access, correct, delete, or port your personal information, and to object to or restrict certain processing. Contact us to exercise these rights.
International transfers
We may process information in countries other than your own. Where required, we use appropriate safeguards such as Standard Contractual Clauses for international transfers.
Security
We implement technical and organizational measures designed to protect personal information. See our Security page for details. No method of transmission is fully secure, and we cannot guarantee absolute security.
Changes to this policy
We may update this policy from time to time. We will post the updated version here and revise the "last updated" date above.
Contact us
Questions about this policy? Email privacy@viali.ai.
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