Privacy Policy

1. Introduction

Kognics, Inc. ("Company," "we," "us," or "our") operates the VIALI AI platform (the "Service"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use the Service.

By accessing or using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our practices, please do not use the Service.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, and password when you register
• Brand Information: Brand name, website URL, industry, and competitor details
• Payment Information: Billing address and payment details (processed by our third-party payment processor; we do not store full card numbers)
• Communications: Information you provide when contacting support or communicating with us

2.2 Information Collected Automatically

• Usage Data: Pages visited, features used, queries tracked, content generated, and interaction patterns
• Device Information: Browser type, operating system, device identifiers, and screen resolution
• Log Data: IP address, access times, referring URLs, and error logs
• Cookies and Tracking: As described in our Cookie Policy

2.3 Information from Third-Party Integrations

When you connect third-party services (such as Google Analytics 4 or Google Search Console), we receive data from those services in accordance with the permissions you grant. This may include website analytics data, search performance metrics, and related information.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process your transactions and manage your subscriptions
• Track and report your brand's AI visibility across supported platforms
• Generate AI-optimized content and recommendations
• Provide customer support and respond to your requests
• Send you service-related notifications and updates
• Analyze usage patterns to improve the Service
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who assist us in operating the Service (e.g., hosting, payment processing, analytics), subject to confidentiality obligations
• AI Platform Providers: We send queries to AI platforms (OpenAI, Anthropic, Google) to perform visibility scans. These queries contain your tracked search terms but not your personal account information
• Legal Requirements: When required by law, regulation, legal process, or governmental request
• Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the transaction
• With Your Consent: When you explicitly authorize us to share your information

5. Data Security

We implement industry-standard security measures to protect your personal information, including encryption in transit (TLS/SSL) and at rest, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

API keys and sensitive credentials used for third-party integrations are stored as encrypted server-side secrets and are never exposed to client-side code.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. If you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal or compliance purposes. Aggregated, anonymized data that cannot identify you may be retained indefinitely for analytics and improvement purposes.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a machine-readable copy of your data
• Objection: Object to processing of your personal information
• Restriction: Request restriction of processing in certain circumstances
• Withdraw Consent: Where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, contact us at privacy@viali.ai. We will respond to your request within 30 days.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States. These countries may have data protection laws that differ from your jurisdiction. We ensure appropriate safeguards are in place for such transfers, including Standard Contractual Clauses where required.

9. California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information. As stated above, we do not sell personal information. To exercise your CCPA rights, contact us at privacy@viali.ai.

10. European Economic Area (GDPR)

If you are in the European Economic Area, our legal bases for processing your personal information include: (a) performance of our contract with you; (b) our legitimate interests in operating and improving the Service; (c) your consent, where applicable; and (d) compliance with legal obligations. You have the right to lodge a complaint with your local data protection authority.

11. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete it promptly. If you believe a child has provided us with personal information, please contact us.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email or through the Service and update the "Last updated" date above. Your continued use of the Service after the effective date of the revised policy constitutes acceptance of the changes.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at: